Frequently Asked Questions
Everything you need to know about our premium home furniture.
What materials are used in Boori furniture?
We use sustainably sourced solid wood and high-quality veneers. All our paints and finishes are non-toxic and nursery-safe to ensure the highest quality for your home.
How long does shipping take for large furniture items?
Standard delivery typically takes 5-10 business days. For larger items like wardrobes and bed frames, our specialist white-glove delivery team will contact you to schedule a convenient time slot.
Do you offer a warranty on your products?
Yes, we offer a comprehensive warranty ranging from 1 to 5 years depending on the product category. This covers manufacturing defects and structural integrity under normal household use.
What is your return policy?
We offer a 30-day return window for items in their original packaging. Please note that assembled furniture cannot be returned unless it is found to be faulty.
Does the furniture come pre-assembled?
Most of our items are delivered flat-packed to ensure safe transit. We provide clear, step-by-step instructions and all necessary hardware for easy home assembly.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and a unique reference number to monitor your delivery progress.